Present Charter was composed by the European Equine Health and Nutrition Association (in short and for further mentions ‘EEHNA’), whose registered office is at Driesstraat 14, 2811 Hombeek, Belgium. The goal of this Charter is to inform visitors of the website about the method of collecting and processing data.

Privacy policy EEHNA

This page was last modified on 15/06/2018.

We are aware of your trust in us. We consider it our responsibility to protect your privacy. On this page we specify which data we collect if you use our website, why we collect this data and how we can improve your user experience by this.

This privacy policy applies to the services of EEHNA. Please be aware that EEHNA is not responsible for the privacy policy of other sites and sources. The terms and conditions below apply to the use of EEHNA’s website, and every visitor is bound by these terms and conditions. The website’s visitor consents explicitly to take responsibility to reread these terms and conditions regularly in order to know the most actual version. By using the information and services on, you approve our privacy policy and the conditions we stipulated in it.

EEHNA respects all its website users’ privacy and makes sure that the personal information that is given, is treated as confidential. Hence, we describe in our privacy policy which information we collect, and how we use this information.

The user has the right to withdraw his consent at any time. However, this withdrawal of consent does not influence the legality of the processing that already took place based on prior authorisation.

This website

Access to the website

All information, in the form of text, files or images, or in any other form, is being provided by EEHNA only for informative purposes.
Every person that has interest can apprise oneself of this information. However, EEHNA reserves the right to – at any given time, without prior warning – alter the terms and conditions regarding the access and use of the website, or subject the entire website - or parts of it - to a limitation.

The access to such private parts of the website may be subject to the provision of information by the visitor / user of the website. The visitor / user who provides this information consents explicitly to this information becoming property of EEHNA and to EEHNA receiving the explicit consent to use this information in accordance with EEHNA’s privacy policy.

Granting access to the private part of EEHNA’s website by means of user names and passwords, can be altered or refused by EEHNA at any time without this resulting in any compensation.

Liability concerning the reproduced information

All of the information that is found on EEHNA’s website in the form of text, files, images, databases or others, is being made available by EEHNA this implying any guarantee or warranty by EEHNA regarding to the availability, deliverability, or adjustment to commercial or private uses. Thus, EEHNA is not liable in any way in regards to the use of the texts, documents, images or any other information of this website, or in regards to the implementation.

Present links

In order to facilitate the visit of EEHNA’s website, links to third party websites were added. The visitor is free to use these links or not.
EEHNA cannot be held liable for any damage suffered by using the proposed links since EEHNA does not warrant the use of these third party websites, nor the information listed there.
If a website’s user notices an incorrect or malfunctioning link on the website, this user may inform EEHNA about this at all times. EEHNA reserves the right to add new links or remove existing links at all times.

Protection of intellectual property rights

EEHNA’s logo and company name are part of its own copyright and may not under any circumstance be reproduced or displayed without consent of EEHNA.
Nevertheless, EEHNA cannot be held liable for the presence of information on its website that possibly infringe the intellectual property right of third parties.
Parties that believe that their intellectual property right was infringed by unauthorized use of their work on EEHNA’s website, are kindly invited to inform EEHNA about this urgently. EEHNA will then take action to at least temporarily remove infringing material from the website.

Monitoring the visitor’s behaviour

EEHNA uses different techniques to register who visits the website, how this visitor behaves on the website and which pages are visited. This is a usual approach of website because this provides information that contributes to the user experience quality. The information we register – via coockies – consist of i.a. IP addresses, browser type and the visited websites. Moreover, we collect the user’s e-mail address if this was prior entered by the user, for example by asking questions on the website, by communicating by e-mail, by gaining access to a limited part of the website,…

Furthermore, we monitor where exactly visitors enter the website for the first time, and from which page they leave. This information is kept anonymously and is not linked to other personal information.

Our use of gathered data

In order to enable the provision of information to the visitor by EEHNA, the user may be asked to share personal data such as name, e-mail address, phone and / or fax number by which the user is identified.
EEHNA needs this information in order to provide services, obtain invoicing details or answer requests for information, or if necessary inform the user about outlier.

EEHNA respects the privacy of this personal information and provides sufficient security to protect this information.

Signing up for the newsletter

When signing up for one of our newsletters, we ask for personal data. This data is used in order to send out these newsletters. This data is saved on EEHNA’s own secure servers or on a third party’s secure servers. We will not combine this data with other personal data at our disposal.

Contact form

By filling in your data on the contact form, you give us your permission to use this data to answer any questions regarding information, price, or any other type of question.

The data collected may be, among other things: Company name, name, E-mail.


We collect data for research purposes to get a better insight into our customer base, to offer better tailored services.

This website uses “cookies” to help analyse how our users use the website. The information generated by cookies regarding your use of this website can be transferred to EEHNA’s own secured servers or those of a third party. We use this information to track how you use the website, to make reports about web activity and to offer other services regarding website activity and internet usage. Services used are (among others): Google Analytics (Google), Google Adwords conversion tracking (Google), AdWords Remarketing (Google). These cookies are put into place to gather information about the pages that are visited by users on our website, to track how often visitors return to our website and to see which pages do well on the website. We also keep track of the information shared by the browser.

Our websites make use of the following cookies (but is not limited to):

  • Essential or technical cookies (needed to run the website)
  • Statistical or analytical cookies (i.a. to recognise and count the number of visitors)
  • Functional cookies (i.a. to improve user experience, for instance by remembering language settings)
  • Performance cookies (i.a. to keep track of how the website is used by its users)
  • Commercial cookies (i.a. to collect data about visitors’ profiles)
  • Tracking cookies (i.a. Google Analytics)

The duration that these cookies are saved depend on the type of cookie.


Unless we specifically receive your approval to do otherwise, we never collect or use information for other purposes than those specified in this privacy policy. Beside that, we may also collect and process data for one of the following purposes:

  • Guarantee management and control concerning execution of the services rendered
  • Sending of and following up on orders and invoicing
  • Sending promotional information regarding products and services
  • µoffering services at more favourable conditions
  • Answering user queries
  • Making statistics
  • Improving the quality of the website, products and/or services
  • Sending information with regards to new products and/or services
  • Direct marketing purposes
  • Indirect marketing purposes
  • Allowing for a better identification of user interests

Third parties

The intended recipients of the collected and processed data are, apart from EEHNA’s own staff or other subcontracted parties, carefully chosen partners who cooperate within the context of commercialising products or services. Information is not further shared with third parties, unless, after request, you have explicitly given permission (through active opt-in) to do so. In some cases this information can also be shared internally. It is mandatory for our employees to respect the confidentiality of your data.


This privacy statement has been specifically made for the use and the possibilities of this website. Potential adaptations and/or changes in the website can lead to modifications in this privacy statement. We advise to consult this privacy statement on a regular basis.

Choices regarding personal data

We offer all visitors the possibility to view, modify or delete all personal information that we have received up until that moment. In the case that this is not possible through the website itself, it is possible at all times to contact us through the contact page of the website upon which your request will be handled. This is of course only possible after proof of identity of the user, to be made by adding a copy of the user’s identity card.

If the user should request additional copies, EEHNA can demand payment from the user for all reasonable costs, based on the administrative costs.

If this request is made electronically, the information will also be delivered electronically, unless otherwise requested by the user.

Right to correction

A user can request a costless correction of his or her personal data should these container errors, if they are incomplete or irrelevant. The user can also request additional data be added should these be incomplete. This request can only be done through a written, dated and signed application, including proof of identity by adding a copy of the identity card.

Modifying preferences/unsubscribing from newsletters and communications

At the bottom of every mailing you will find the possibility to modify your preferences or to unsubscribe.

Should you wish to modify your newsletter preferences, you can do so through the link found at the bottom of every newsletter. If you would like to modify your data or have your data deleted from our records, please contact us through the contact details below.

Time that data is kept

EEHNA only collects personal data in the period of time that is reasonably necessary to reach the beforementioned purposes, in accordance with the legal and regulatory demands.

Switching off cookies

Most browsers are set to accept cookies by default, but you can set your browser to refuse all cookies or to indicate when cookies are being sent. However, it is possible that by turning off cookies in your browser, some functions and services on our and other websites may not function properly.

Questions and feedback

We regularly check if we meet this privacy policy. If you have any questions, please contact us:

P/A Industriepark 11 B
9031 Drongen
+32 9 242 82 29
+32 9 242 82 30

Applicable law and competent courts

The current policy is determined by Belgian law.

Every dispute with regards to the interpretation or execution of this privacy policy will be subject to Belgian law and pertains to the exclusive jurisdiction of the courts of the district of Gent.